This FAQ contains a list of common questions and answers. If your question isn't answered

here, please contact the Helpdesk.

1.

Q :

What username and password do I use to login to UUM LearningCare System?

A :

Use the same username and password used for University email. If you

forgot your username or password, please contact LMS Helpdesk, Computer

Centre at ext. 5151.

2.

Q :

Why some of my student can see the subject and others cannot?

A :

This probably there are students enroll the course during Add Drop session.

Refresh student enrollment through 'Fetch Student' at Portfolio Manager Menu.

3.

Q :

What should I do if all my students cannot see my Portfolio?

A :

Check the Portfolio's status. If the Portfolio's status has been set to

'Unavailable', it means that only you can access the Portfolio but not to the

students. Students are not able to change the Portfolio's status to

'Available'. To make the Portfolio's status 'Available' :

(i)   Choose My Portfolio icon.

(ii)  Click Modify button.

(iii) Select 'Available' next to Portfolio status.

(iv) Click button Submit.

4.

Q :

How do I reuse my Subject content from a previous semester?

A :

When you fetch your course at early semester, the system will prompt you a

an option either to create a new course or select from Available Course.

Choose from Available Course.

5.

Q :

How are my students enrolled in my Subject?

A :

Students are not automatically enrolled in your Subject. You need to fetch  

them through 'Fetch Students' at Portfolio Manager Menu.